in 050401 - 1 short of complete ......

this is my first blog and i wanted to write about my experiences in call center cos i really wanted to cherish the feel i was there .. i have a very bad memory so that i would easily lose track of wat ive been doing . hence i planned to clearly document wat i had been experiencing so that i dont commit any fatal ( call center guys would know this accent) . my experience would b four months .... first month was communication training ... i had an awesome trainer .. thinks went on smoothly .. i also had chance to improve my soft skills ... after 1 month there was an assesment then i was put up with a new batch ... there came the tech training ..tech trainin was also good made new friends.. after 1 week came the new trainin process ... thats when real call center life came in to play .... i was put up at a batch that starts at 00.00 initially i made all the efforts to cheat my trainer and sleep in the class .. all assesments were a cake walk with our trainer as he used to write all the assesments for us .... i used to think the ppl who pay us were real good .. payin for nothin ... after a month we were put in the floor with no knowledge at all .. 2 days was nesting was over i had my certification call on the third day .. first one was fatal ... totally 3 chances .. i have to clear my call with atleast 85 in next to calls to get in to the floor .. managed to get 93 in 1 ... last try .. i was searching for a reason to quit .. got the email addrs wrong ... instead of david i got it as sam ... the quality caught hold of my hand before updating and my tl changed the email and saved the case .. next day i was put up in to a team called xtreme braves ... initially felt quite tough with taking calls cos i lacked patience ... ppl who sit around me used to enjoy ... me kicking and hitting the walls .. throwing the headphones ... another 3 days got used to the job .. then came the parameters ... i was asked to maintain 27 min aht ( average handling time) ... atleast 6 resolved ... end of the month i should also have an quality score with not anymore fatals i should have atleast 85% .... first month i used to have 30 mins as aht .. got firings from tl ... the next month i was desparate to finish the calls early .. feel really bad for the customers who reached me .... used to tell them lot of stories for norton not working in their computer .. as the matter of fact even i never knew wat was happening with their computers ... my shift also was awesome ... mornin 1 30 am to 10 30 am ... at the end of the 2nd month i started loving the shift and things around me ... my meal mate murali ... man v used to rock the canteen having so much food ... we are used to missing the cab bcos of our huge appetite ... at the end of the month i had to leave .... i really miss the life i had in there ... i never knew wat i had was nothing but fun ... i came to realise at the end of the second month only ... even now i feel i shud never have resigned ... but i am used to all these ... when ever i start likin things i will have to leave them ... end of the month i did maintain 16.18 calls per day .. 87 % quality score ... 84.58 csat score .... fuck i needed 1 more csat .... i was not there to c that ....